The video player isn't working

Blank or black player

1. Refresh the page.
2. Disable browser extensions — try an incognito window to test.
3. Clear your browser cache and cookies.
4. Update your browser to the latest version.

No sound

• Check the volume icon in the player — click to unmute.
• Check your system volume.

Audio and video out of sync

Pause, wait 5 seconds, then resume. If the issue continues, refresh the page.